A contingency approach to engaging with conflicting small and medium-sized organisations

Abstract

This article examines conflict engagement in the workplace, particularly in smaller organisations. The attitudes to conflict of those in leadership roles can have a big impact on workplace culture and practices and the performance of the organisation. Through semi-structured interviews the viewpoints of leaders were elicited and analysed.
A contingency approach to engaging with conflict is often an effective way of dealing with conflict situations as they arise. When deciding on an appropriate course of action, effective leadership depends on matching leadership styles with the situation. Coaching is recognised as an effective way to support leaders in engaging with the conflict situation, having regard to multiple perspectives and the operating environment.
Several key themes emerged from the research and these are explored and expanded upon to develop some principles which can be used as part of a coaching model when working with leaders in smaller organisations in particular.