CURRAN, Deirdre; BOUCHIER, Margaret. The Challenge of Balancing Confidentiality and Transparency in an Ombudsman Mediation Service. Journal of Mediation and Applied Conflict Analysis, [S. l.], v. 8, n. 1, p. 72–106, 2022. DOI: 10.33232/JMACA.8.1.58. Disponível em: https://ojs.maynoothuniversity.ie/index.php/jmaca/article/view/58. Acesso em: 15 oct. 2025.