CURRAN, Deirdre; COAKLEY, Alec. The importance of apology to mediation: A mixed-methods study of role, effectiveness and implications for practice. Journal of Mediation and Applied Conflict Analysis, [S. l.], v. 7, n. 1, 2021. Disponível em: https://ojs.maynoothuniversity.ie/index.php/jmaca/article/view/207. Acesso em: 15 oct. 2025.